Privacy Policy

At Look Good Feel Better (LGFB) we are committed to protecting your privacy online. We protect any personal information you give us while you use our website.

This policy is written in accordance with the Data Protection Act 1998. If you have any questions about it please contact our Data Protection Compliance Officer at Look Good Feel Better, West Hill House, 32 West Hill, Epsom, Surrey KT19 8JD, email [email protected], or telephone 01372 747500.

What personal information do we collect?

Personal information is information that can be used to identify you. It can include your name, date of birth, e-mail address, postal address, telephone number and credit/debit card details.

We collect personal information when you ask about our activities, register with us (for example, registering as a volunteer), request products and services (such as publications and e-mail newsletters), make a donation to us, or otherwise give us personal information.

LGFB collects the following information regarding visitors to our website: information volunteered by you (such as volunteer sign ups and fundraising pack requests), e-mail address and your preferred means of communication.  These details are stored on a cloud-based database which only LGFB staff have access.  We take the security of this system very seriously and work hard to ensure that all reasonable precautions are in place to keep the data we hold safe.  LGFB does not store any financial details, such as credit card or bank account information.


How do we use your information?

We use your personal information to give you the information, services, or products you ask for. We can also use your information for administrative purposes, to let you know about changes and, if you agree, as part of our fundraising activities.

We reserve the right to share your personal information if we are legally obliged to and to enable us to apply our terms and conditions and other agreements. This includes exchanging information with other organisations for fraud and credit risk reduction.

When you are in the LGFB website and are asked for personal information, you are sharing that information with LGFB alone unless stated otherwise. For example, when you are using our secure online donation pages, you are going through to a partner company, and it is clear on the donation page when you are going through to the Justgiving site.

As a general rule, LGFB will not disclose any of your personally identifiable information, except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it.  When you are using our secure online donation pages you are going through to a partner company and the information you give such as your credit card number and contact information is provided to them (through their secure website under their terms and conditions) so that the transaction can take place.

Unfortunately, no data transmission over the Internet is 100% secure. As a result, while we try to protect your personal information, Look Good Feel Better cannot guarantee the security of any information you transmit to us and you do so at your own risk. When we collect your personal information we use strict procedures and security features to prevent unauthorised access.

Website analysis

Look Good Feel Better uses Google Analytics to track use of our website and to gather statistics about our visitors. Information collected in this way is anonymous and individuals cannot be traced. This information allows us to improve our website, for example, to assess the impact of and develop campaigns and services.

If you do not wish to have cookies stored on your computer you can easily change your web browser to refuse cookies, or let you know when you get a new cookie. You need to refer to your Internet browser’s instructions by clicking on the ‘Help’ menu. Refusing cookies, however, can restrict your use of our website. To enjoy the Look Good Feel Better website to the full we recommend you leave cookies switched on.

Accessing and updating your personal information held by Look Good Feel Better

You can ask us what information we hold about you by contacting us at the above address. Please keep your information up–to-date by letting us know at the above address.

Users under 18

If you use this site for information about fundraising or supporting the work of LGFB, please let an adult know.

Changes to this policy

We may change our privacy policy from time to time so please check back periodically.

This policy was last reviewed and updated February, 2017