Shop Terms and Conditions

These terms set out the basis on which we supply items from our shop to you (whether on sale or offered on a complimentary basis). We may amend these from time to time, and the changes will take effect from the time we publish the revised terms. These terms should be read alongside, and are in addition to Website Terms & Conditions, Privacy Policy and Cookie Policy. The ecommerce section of this website is operated by the Cosmetic Toiletry and Perfumery Foundation (Look Good Feel Better). The shop is hosted by WooCommerce, they provide us with the platform that allows us to sell items to you.

Product description

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered in to the system.

Ordering an item

If you place an order online to purchase a product from Look Good Feel Better we will send you an email confirming receipt of your order and details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we deliver the product to you. Any products on the same order which we have not delivered to you, do not form part of that contract. You warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old. If we cannot supply you with some or all of the items you have requested, for any reason, we will contact you to explain your options. If you wish to change your order at any time, please let us know as soon as possible. We will try our best to accommodate your request, but this may not always be possible. To make any changes to your order please call 01372 747 500 or email [email protected]

Price and payment

All prices displayed on our website are in pounds sterling, and inclusive of VAT. All applicable delivery charges are also displayed for each item. All payments are subject to authorisation by your card issuer or PayPal. Items will only be dispatched once we have received cleared payment, in some cases this can take up to 7 working days.

Confidence Kit

Currently there is no purchase price to obtain a Confidence Kit, although you will be required to pay a delivery charge. Instead we encourage you to make a donation to Look Good Feel Better to help support our ongoing work. We have suggested appropriate amounts but donations are voluntary and you are free to donate more of less than the amount suggested or make no donation at all. If you would like to make a donation that is not listed or you would prefer not to make a donation but would still like a copy of the Confidence Kit, please contact Caroline on 01372 747 500 or [email protected]


We deliver throughout the UK and each item has a set delivery cost, if you are ordering multiple items you will be charged the highest delivery cost. If you are wanting to order large quantities of any items this may affect your delivery cost and we will notify you of this as soon as possible and will not process the order until we have agreed a delivery cost.

Make-up brushes

The range of Look Good Feel Better make-up brushes have been created by Bespoke Europe and the charity receives a donation from every sale. These items are not available to purchase on our website but we do provide links to third-party websites that stock them. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding to third- party products should be directed to the third party.

Cancellations and returns

We offer a 28 day returns policy, which begins from the date your received the goods. If you are not happy with your product for any reason, please call us immediately so that we can resolve it as quickly as possible. All unwanted goods must be returned in a resalable condition. If you would like to return any item please contact Caroline on 01372 747 500 or email [email protected]

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Your personal information

When submitting your order you are agreeing to the purchase of goods and to allowing Look Good Feel Better to use your personal data for the purpose of supplying the goods. For more information on privacy and security please read our Privacy Policy. The Terms and Conditions and any separate agreements whereby we provide you with services shall be governed by and constructed in accordance with the laws of England and Wales.